EU Right of Withdrawal
If you are based in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, without giving a reason.
To exercise this right, you must notify us within the 14-day withdrawal period. You can do this by logging into your account and requesting a return or cancellation directly from your order.
Once you have notified us, you must send the items back within 14 days. We will process your refund within 14 days of receiving the returned goods (or proof of return), whichever is earlier.
Refunds will be issued using the same payment method you used to place your original order, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
Return Shipping Costs
Unless an item is faulty or incorrect, return shipping costs are at your expense. You will be informed of this before completing your order.
Exclusions
The right of withdrawal does not apply to:
- Sealed goods which are not suitable for return due to hygiene reasons and which have been unsealed after delivery (including items of underwear).
How to Request a Return or Cancellation
- Log in to your customer account and open the relevant order.
- Select "Request a return" or "Cancel order" as applicable.
- Follow the on-screen steps to complete your request.
If you do not have a customer account, you can also exercise your right of withdrawal by contacting us directly at garethmitchelson@yahoo.co.uk or via WhatsApp on 07764 857983.
Customers Outside the EU
You may return most new, unopened items within 14 days of delivery for a full refund. We will also cover return shipping costs if the return is a result of our error (you received an incorrect or defective item).
We process returns as soon as we receive the returned items and will either despatch a replacement or issue a refund the same day.
Please note: items of underwear are not eligible for return or exchange.